Before the race
Q : May I register the day of the event?
A : Yes, you may. However, we accept only cash, credit card or checks as a payment. You have up to 30 minutes prior to your departure to register.
Q: What kind of payments methods are accepted for your events?
A: You can register online and pay with a credit card. The day of the event, we accept cash, credit cart and cheques.
Q: Are we allowed to transfer our entry (bib)?
A: Yes, entry transfers are allowed. Transfers have to be completed up until 30 minutes before the departure of your race. To complete a transfer, we need the full name, city of residence and birthdate of the person you are transferring it to. Furthermore, we need the consent of the person who is transferring his/her entry via e-mail or signed letter as well as an ID card. Photocopies are accepted. If it’s 10 days before the event, you can contact firstname.lastname@example.org. If not, you can do it the day of the event.
Q: Can I get a refund?
A: A registration is not refundable. However, entry transfers are allowed. It has to be completed up until 30 minutes before the departure of your race.
Q: Can I change my distance?
A: Yes you can change your distance, if you decrease it (example: from 10k to 5k), no additional fees will be charged. You have up until 30 minutes before your departure to make the change. However, in a case where the participant wishes to increase his distance (example: from 5k to 10k) he must pay the difference. The amount charged will be consequent to the date of the change. There is no refund. Distances changes can be completed when you go get you runners’ kit in store or the day of the event.
Q: May I register for the 1k race even though I will not run with a child?
A: Yes, people from all ages can register for the 1k race. You will also receive a participation medal as well as a meal. ** Please note that only the children under 11 years old are eligible to the podium ceremony in the overall category.
Adults who wish to run along with their children may run for free, all though, they will receive no participation medal and no meal.
Proceedings: at the start, adults must stand behind the peloton. After the start, parents who wish to run with their children can catch them up and finish the race with them.
Q: Are there reductions for groups and enterprises?
A: Yes, groups of more than 12 people are more than welcome! For further information, please click on the following link: https://www.coursesthematiques.com/group-packages/. If your group is composed of 15 persons and more please, contact us at email@example.com and a member of our team will get in touch with you.
Q: Can buy many events at the same time?
A: Yes, we have many packages if you wish to participate to 2, 4 or 6 events. For more information, please click on the following link: https://www.coursesthematiques.com/events-packages
Race kit pick-up
Q : When and where is my race kit pick-up?
A: Usually, you can pick-up your race kit the Thurday, Friday and Saturday prior to the event. You can also pick-up your race kit the day of the race. This information is available on the «Info course».
Q : May I pick-up someone else’s race kit?
A: Yes, you may pick-up a race kit of a colleague, a friend or a family member. However, you have to show his or her proof of registration.
Q: Which document do I have to bring to get my race kit?
A: You must bring your proof of registration. To have your proof of registration resent, write to the following e-mail address: firstname.lastname@example.org.
Q: Whom do I contact if I can’t find my proof of registration?
A: To have your proof of registration resent, write to the following e-mail address: email@example.com.